Contact & support
Have a question, a bug to report or an account request? Write to us and we'll help.
Player support
Help with the game, purchases, rewards or anything that isn't working as expected.
info@brainrumble.comWe usually reply within 2 business days.
Privacy & legal
Questions about your data, our Privacy Policy or our Terms of Service.
info@brainrumble.comWhat to include in your email
- Your Player Code. Open the game and tap Settings; you'll find it there.
- Your device model and operating system version (for example, iPhone 15 with iOS 18).
- What happened and roughly when, in a few sentences.
- Screenshots, if you have any.
We will never ask for your payment card details or a password.
Delete your account
You can delete your Brain Rumble account and the game data linked to it at any time from inside the game. For your security, deletion is requested in the game, so no one can delete your account just by knowing your Player Code. Uninstalling the app does not delete your account.
- Open the game and tap Settings.
- Tap “Delete Account” and confirm.
- Your account is marked for deletion right away and is permanently deleted 30 days later.
- Changed your mind? Open the game within those 30 days. Signing in cancels the request and keeps your account, including when you reinstall the game on the same device or sign in with your linked Google or Apple account.
No longer have the app? You don't need to reinstall it. Email info@brainrumble.com with the subject “Account deletion request” and include your Player Code if you know it, your display name, roughly when you last played, your device model and, if you bought anything, the App Store or Google Play order number. After we match these details to the account, we schedule the same 30-day deletion and reply with the deletion date. If the account is signed in during those 30 days, the request is cancelled. We don't delete an account based on a Player Code alone.
What we delete
Your profile (display name, avatar and Player Code), game statistics and match results, friends and rivalry records, rewards, balances and progress, season and leaderboard entries, and any Google or Apple sign-in link.
What we keep
Purchase records, which we keep for [purchase record retention period] for accounting and legal reasons; question reports, which are not linked to you; server logs for up to [server log retention period]; and backups for up to [backup retention period]. Short-lived match and session records are removed automatically within 7 days after the match or event ends.
After the 30 days, deletion is permanent. Your progress, in-game currency and items can't be restored.
Purchases & refunds
Payments are processed by Apple (App Store) or Google (Google Play); we never see your card details. Refund requests are handled by the store you bought from. If a purchase didn't arrive in the game, email us with your Player Code.